Category:

CMT for Exchange

SubCategory:

Error Message

Brief Description:

CMT Universal is crashing with the error: Unable to load library BTNotes.dll: Invalid access to memory location


Subject:

CMT Universal is crashing with the error: Unable to load library BTNotes.dll: Invalid access to memory location

Problem:

After a successful migration of mailbox data the CMT Universal tool errors out. It doesn’t look like it actually starts the next mailbox data transfer, but the Universal screen indicates that the next mailbox migration is “In Progress”. After CMT Universal crashes, the mailbox migration status for the account which was “In Progress” then changes to “Migrated with Errors” or “Migration Cancelled”.

Log Shows the following errors:
11/28 04:42:19 Created log file 'C:\Program Files\CMT Universal\Logs\CMT Log 11-28 04-42-19.txt'
11/28 04:42:19 Warning: Unable to load library BTNotes.dll: Invalid access to memory location.
11/28 04:42:19 Warning: Some of the .dlls that this dll depends on are not on the search path.
11/28 04:42:19 Error: Error retrieving platform dll names from settings xml at 'C:\WINDOWS\TEMP\\migration_settings_T201795.xml'

Resolution:

The crash you are experiencing is due to the version of Notes you're using. We have found that Notes 6.5.5 and 6.5.6 has a bug in the nxrtf.dll file that installs with it. You can replace your Notes client with 6.5.3 or 6.5.4, or you can upgrade to 7.x. It may also work to simply replace the nxrtf.dll file with one from the 6.5.4 or 6.5.3 client.