Category:

CMT for Exchange

SubCategory:

Informational, Error Message

Brief Description:

Importing Names from Domino NAB


Subject:

Importing Names from Domino NAB

Problem:

CMT Universal uses the Domino Short Name as the unique key for each usre record. It is very important that the first value in the NAB short name field be the actual short name.
Example:
Test User must have TUser as the first value in the short name field.

If any other value is listed first, the users will not import correctly, and may not import at all. You may see the following errors in the CMTe import log:

10/15 11:29:38 Error: Error looking up user key for user 1: Test User1
10/15 11:29:38 Error: Error looking up user key for user 2: Test User2
10/15 11:29:38 Error: Error looking up user key for user 3: Test User3
10/15 11:29:38 Error: Error looking up user key for user 4: Test User4
10/15 11:29:38 Error: Error looking up user key for user 5: Test User5

If users do import into CMTe, these records will be corrupt, and the following error may appear when trying to view the properties for a record.

"Root element is missing"

"Stack Trace"


Resolution:

Make sure the true user short name is listed first in the Domino NAB person document.